BEWARE OF SCAMS!!
Over the past several months we have been made aware of a number of instances where Worthington Public Utilities (WPU) customers have been contacted by someone claiming to be from WPU, or claiming to be calling on behalf of WPU, demanding immediate payment on a past due utility account. These hoax callers threaten immediate disconnection of service if payment is not made. These callers can sound very intimidating and can be very persistent in insisting that you provide some method of payment immediately. Don't fall for it!
Here are a few important things to keep in mind about WPU's collection policies that will prevent you from falling victim to a scammer:
- Before ever hearing from us over the phone regarding a past due account, you will have received a Past Due notice in the mail, addressed to the billing address we have on file.
- Any call you receive from us regarding your account will be made by one of our employees from our office. We do not use any third parties to secure payments on active accounts.
- We will only contact customers regarding outstanding account balances during our normal business hours which are 7:30 a.m. until 5:00 p.m., Monday through Friday.
- We will never request bank information, credit or debit card information, "Green Dot" numnbers or any other immediate form of payment over the phone. WPU only accepts credit/debit card payments through Official Payments Corporation (www.officialpayments.com) with the customer responsible for initiating the transaction and inputting their account information.
- We will never disconnect services for non-payment outside of normal business hours.
- We will request that you come into our office and make payment or enter into a payment arrangement prior to disconnection.
- If you have any questions about whether the caller is legitimate, hang up and call our office at 372-8680.
Mar 29, 2017
Effective April 1, 2017, Deb Weg was appointed by the Worthington City Council to succeed James Elsing on the Water and Light Commission.
Worthington Public Utilities staff would like to thank Commissioner Elsing for his
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Mar 29, 2017
The annual residential spring clean-up has been scheduled for Monday, May 1, through Friday, May 5. Residents may begin putting items out on Wednesday, April 26. Only those residents currently paying a monthly sanitation charge
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