Effective Monday, March 30, 2020, Worthington Public Utilities customer service window hours will be 12:30 p.m. to 4:30 p.m. Monday through Friday.
During these hours, access to Worthington Public Utilities (WPU) will be from the Ninth Street entrance to the Nobles County Government Center. Public access will only be allowed for WPU business and all other areas of the Nobles County Government Center remain closed to the public.
We encourage our customers to utilize other payment and contact options as indicated under the Customer Services tab.
As the landscape surrounding the COVID-19 pandemic continues to change from moment to moment, these hours are subject to change.
WPU’s priority is to protect the health and well-being of our employees, our customers and the general public while continuing to provide essential services in the most efficient manner possible and we are prepared to react to the ever-changing environment accordingly.
Due to the increased demand for and resulting shortage of toilet paper caused by reaction to the COVID-19 pandemic, Worthington Public Utilities would like to remind sewer customers within the City of Worthington to be mindful of what should and what should not be flushed down their toilets.
Flushing anything other than toilet paper can lead to problems for homes and businesses and cause issues with the municipal sewer collection and treatment systems. Flushing wipes (even those labeled “flushable”) and other non-toilet paper materials may cause clogged lines, sewer backups into basements and damage to sewer lift station pumps and other wastewater process equipment.
Worthington Public Utilities customers are asked to pay attention to what is being used in your homes and businesses for sanitary purposes and to make sure that only toilet paper is being flushed and all other materials are being properly disposed of.
Examples of products that are NOT flushable and must be disposed of as regular trash include the following: