Worthington Public Utilities will send you a billing each month for services used prior to the billing date. Bills are based on meter readings or on estimated consumption if necessary. The normal billing period will be as nearly as practicable to 30-day intervals. Electric usage is measured in kilowatt-hours. A kilowatt-hour is one thousand watts used for one hour. For example, you use one-kilowatt hour when you turn on one 100-watt light bulb for ten hours. Water and sewer usage are measured in gallons by the water meter.
If a bill appears to be abnormal, please contact Worthington Public Utilities immediately. A subsequent reading will be taken and if there is an error, an adjustment will be made to the bill. If there is no error in the meter reading, Worthington Public Utilities will try to assist you in determining the cause of the abnormal usage. Please notify Worthington Public Utilities of any disputed or questioned bill before the due date to avoid late fees.
Whether you're moving into, out of, or to another home in Worthington, Worthington Public Utilities is here to help. You can make changes to your electric and water services by calling Worthington Public Utilities at (507) 372-8680 or stopping in our Customer Service office at 318 Ninth Street.
Please give us at least a 24-hour notice to process your request by the date you desire.
Worthington Public Utilities wants to make sure your home is ready to move into. To request electric and water services you must stop in our office at 318 9th Street to complete our Application for Service. A photo I.D. must be provided when applying for services.
For your convenience, you can call Worthington Public Utilities or stop in our office to discontinue your services.
If you requested that your water service be stopped due to your residence being unoccupied for a period of time you will need to schedule an appointment to have service restored. You must be at your residence when Worthington Public Utilities personnel arrive to restore service. If you are not able to be at your residence, you will be required to complete an Authorization to Restore Water Service to Unoccupied Premises releasing Worthington Public Utilities from any liability for any property damage that may occur as a result of restoration of service. The completed form must be returned to P. O. Box 458, Worthington, MN 56187-0458 or fax to (507) 372-8688 prior to the restoration of service.
You can transfer your services with Worthington Public Utilities from one address to another by calling, stopping in our office or complete our Application for Service and mail to P. O. Box 458, Worthington, MN 56187-0458 or fax to (507) 372-8688.
When you start or transfer utility services, you are agreeing to certain terms of service and payment. You will be asked to give us certain information, including your spouse's name (when appropriate), your place of employment and positive identification.
If you do not have a satisfactory credit or payment history, you will be required to pay a security deposit. The deposit is based on the size and type of utility services and will remain on your account for a minimum of 13 months. Your account will be reviewed 13 months after the deposit is received, and annually thereafter, and your deposit will be credited to your account or refunded at the time of review provided your payment record has been satisfactory. Your entire payment history will be considered in determining a satisfactory payment record.
If you discontinue utility service before your deposit is credited or refunded, the deposit and any accrued interest will be applied to your final bill and any remainder will be refunded.